ComfyHub Warranty Guide
At ComfyHub, we take pride in the quality and durability of our sofas. That’s why we provide a transparent warranty policy to give you peace of mind with every purchase.
How Long Is the Warranty?
We offer:
Lifetime Structural Guarantee – covers structural manufacturing defects such as the frame, starting from the date of delivery.
2-Year Manufacturing Warranty – covers general manufacturing faults, including stitching, fabric, cushion interiors, and mechanical issues.
What’s Not Covered?
Our warranty does not cover:
General wear and tear
Accidental or intentional misuse
Improper maintenance or cleaning
Commercial or business use
Damage from damp, sunlight, or poor storage
Altered or modified items
Clearance, outlet, or ex-display items
Failure to follow care instructions or warranty terms
This policy does not affect your legal rights.
How to Make a Warranty Claim
To report a manufacturing fault:
1. Visit our Warranty Claim Form (available at the bottom of our warranty page).
2. Fill in your:
Order number
Postcode
Clear description of the issue
Photographic evidence showing the problem
Our Warranty Team will review your claim and respond promptly.
Are Zips and Buttons Covered?
Yes — any genuine manufacturing fault with zips or buttons that appears within 1 year is covered. However, accidental damage or wear and tear is not included.
What If My Sofa Is Out of Warranty?
If your warranty has expired, we’re unable to offer further investigation or coverage.
You can contact Castelan Group, a trusted UK-based repair service, to arrange a direct inspection or repair at your own cost.
If you need assistance, please contact us at admin@comfyhub.co.uk.